Refund & Cancellation Policy – NBS Charity World
Last Updated: 20-12-2025
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Introduction
At NBS Charity World (Nam Bharatha Sevai Charitable Trust), we value each and every donation made towards our humanitarian activities. This Refund Policy explains when and how refunds may be processed for donations, event registrations, and membership payments.
We follow a transparent and fair policy while complying with all legal guidelines in India.
1. Donations – Refund Policy
Since donations made to NBS Charity World support social service programs such as hunger relief, education, women empowerment, healthcare camps, and environmental projects, all donations are considered final and non-refundable.
However, a refund may be processed only under special circumstances, such as:
✔ Technical Errors
If the donor’s card or payment was charged more than once, or charged without completing the transaction, we will refund the excess amount.
✔ Incorrect Payment Amount
If a donor accidentally enters the wrong amount, they may contact us within 24 hours for review.
✔ Fraudulent Transaction
If a donor reports an unauthorized transaction made using their payment details, we will verify and process a refund if required.
💡 Important Note:
Refunds will not be provided for voluntary donations made intentionally for charity purposes.
2. Event Registration Refunds
NBS Charity World organizes charity events, award functions, drives, and workshops. Refunds for these events follow the policy below:
✔ Eligibility for Refunds
- If the event is cancelled by NBS Charity World, registrants are eligible for a full refund.
- If the event is postponed, participants may request a refund within 48 hours of announcement.
❌ Non-Refundable Situations
- If a participant cancels on their own.
- If the participant fails to attend the event.
- If the event was completed successfully.
3. Membership Fee Refund Policy
Membership fees help us operate continuous community welfare programs. Therefore, membership payments are non-refundable except under the following conditions:
✔ Refund Scenarios
- Duplicate payment
- Membership not activated due to system error
❌ Non-Refundable Scenarios
- If the member decides to discontinue
- If the member disagrees with benefits after activation
- Once membership documentation or ID card has been issued
4. Cancellation Policy
✔ Cancelling Donations
Donations cannot be cancelled once processed, except in cases of technical error or duplicate payments.
✔ Cancelling Event Registrations
Participants may cancel their registration anytime, but refunds will only be issued in cases where NBS Charity World cancels or reschedules the event.
✔ Cancelling Memberships
Memberships can be cancelled, but refunds will not be issued once the membership is active.
5. How to Request a Refund
To apply for a refund, please email or call us with the following details:
- Full Name
- Email Address
- Mobile Number
- Transaction ID / Payment Receipt
- Date of Payment
- Reason for Refund Request
- Screenshot of the bank statement (if applicable)
Contact Information:
📧 contact@nbscharityworld.com
📞 +91 90474 90475
We aim to respond within 3–5 business days and process eligible refunds within 7–10 working days.
6. Mode of Refund
Approved refunds will be credited through the original payment method used by the donor or participant, unless otherwise specified.
7. Legal Compliance
This Refund Policy complies with:
- Indian Trust Laws
- Income Tax regulations
- NGO guidelines
- PCI-DSS payment security standards
NBS Charity World reserves the right to modify this policy at any time to align with updated legal requirements.
8. Acceptance of this Policy
By making a donation, attending an event, or purchasing a membership, you acknowledge and agree to this Refund & Cancellation Policy.
